All orders are processed within 2-3 business days. Packages are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, so please allow additional days in transit for delivery.
How to track your package:
When your order ships, Shopify will send you a tracking number so you can see the status of your package. It may still be a day or two before you see any movement since the label sometimes gets printed in anticipation it shipping out.
How to understand your tracking info:
- If the tracking information says "pre-shipment", and has for more than a week, please contact us.
- If your package was sent to the wrong address, let us know asap by clicking on the Submit a Request button below.
- If the tracking says "delivered", check your mailbox or porch. Sometimes USPS will hide a package behind a flower pot, etc. If you still don't have it, please contact UPS/USPS to see if your local post office can help you locate your package. (depending on who made the delivery)
For any further questions, please contact support by clicking on "Submit a Request" below.