Thank you for ordering Angel Studios' merch! Here's what to do for orders that fit into one of these categories: MISSING, DAMAGED, DEFECTIVE, or you would like to make an EXCHANGE.
*If you are referring to a Chosen order (that begins with the letters TCM) , please click this link, follow the steps and get the missing item on its way to you: HERE
*If you are referring to an ANGEL order please reach out to our team so we can make sure any missing items get sent to you, HERE.
1) Missing items: We're sorry that your order is not correct. Whether you are missing an item/s or you received the incorrect item, we would like to make things right for you.
2) Damaged or Defective items: We want to make things right. Our team will assess the damages, decide whether it was damaged in transit or was sent defective, and make things right for you.
3) Returns: We accept returns on items that are unwashed and unused (unless a defect is determined). If you want to return an item, you will need to cover your own shipping costs. (Our return address is below).
4) Exchanges: We'd love to help you exchange your merch. Please note that items can only be exchanged for items of equal value. You will need to cover the shipping costs. Once we receive the items back to our warehouse, we will ship the new item out to you asap.
You have 60 days from the delivery date to return or exchange merchandise.
**NOTE: For any situation in which you don't want to accept your package, you can write "Return to Sender" on the outside and it will come back to us. As soon as it arrives at our warehouse we will issue a refund.