We are so sorry if you received something that is not up to standard. We will, of course, make it right!
If your Chosen order item is defective/damaged, then please keep it, as we do not accept defective items back. Please use the link below to help you with the refund/exchange options. You will need to fill out your order number and mailing zip code:
FYI: Loop Returns works for all of the following -Missing items, incorrect items, and wrong size.
*If you're having trouble with playing the DVDs, see this article for troubleshooting tips, here.*